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Shipping + Ordering
SHIPPING INFORMATION
STANDARD SHIPPING: Custom made wigs take time to be made, please allow up to 7-14 business days to receive your custom made wig and please allow 5-7 business days to receive bundles, frontals and closures after your payment is cleared. Lavish Custom Wigs will take 2 business days (not including weekends) to process your order. All orders placed after 5:00pm CST are considered placed the next business day.
It is advisable not to wait until the last minute to place your order. If you have a deadline that you need your product for, it is always wise to order far enough in advance to allow for unanticipated delays that may be out of our control.
We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust USPS to deliver your package on time. If your package is delayed, we will not offer a reimbursement of shipping charges. If you need additional information, please contact us.
If the product you ordered is not available, We will contact you immediately by phone, email, or both to see if you are interested in a product substitution. If a substitution is not a viable option for you and you wish to cancel your order completely, we will issue your payment as a refund immediately.
UNDELIVERABLE PACKAGES, INCORRECT ADDRESSES, AND REFUSED DELIVERIES
Your order will normally be shipped via USPS to the address you provide. Tracking numbers are sent to your email address as soon as soon as a shipping label is created. If you do not receive a tracking number, please let us know. Use your USPS tracking or FedEx tracking number to track your package in transit. Incomplete or incorrect address information is the major cause of shipment delays. Please check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package.
Due to problems with missing shipments and fraud attempts, we ship all packages with SIGNATURE CONFIRMATION. Meaning, someone must be there to sign for the package. USPS will usually make several attempts to deliver your package. They may also leave a notice of their attempts to deliver at the delivery address and give you a telephone number to call for pick-up or to arrange an alternate delivery. It is the customer's responsibility to arrange for package pick-up, if necessary. No refunds will be issued for refused or abandoned shipments.
LOST SHIPMENTS
If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please contact us by email immediately. We will contact USPS right away and initiate a trace for your package and have them start an investigation. This investigation can take up to 8-10 business days but we cannot control how long it may take. If it is determined that your shipment has been lost a replacement will be sent pending USPS's investigation results. If the product comes returned to us as undeliverable, we will contact you and re-ship the item at our expense depending on the situation.
INCORRECT ORDERS / PRODUCTS
In rare occurrences a mistake or delay can happen from our end, we will make every effort to correct it. If we shipped the wrong item or something is missing, we will re-ship it at our expense using the same method of shipping as your original order. You must notify us of any incorrect or missing items within 7 days after receipt of your shipment.
*Lavish Custom Wigs reserves the right to change or modify our policy at any time without giving prior notification.
PAYMENTS & ORDERING
Our preferred method of payment is PayPal. PayPal is one of the best, safest and secure ways to make an online payment. We accept the following payment type for your protection and ours: Paypal, Visa, MasterCard. We do not have access to share your credit card information with anyone. Your information is secured via Paypal.
Using Paypal
Once you reach the checkout page and select the PayPal option, and click the "CONFIRM ORDER BUTTON", you will be redirected to PayPal where you will be able to complete the checkout process. Simply follow one of the options to pay with your credit card.
RETURN & EXCHANGE POLICY
Due to health regulations, hygiene concerns and the nature of the product we currently are not accepting returns on any of our custom-made wigs. If you are unhappy with your purchase please contact us, We want all our customers to be happy with their purchase!
Before using your new hair extensions, please inspect the product thoroughly to ensure you have received the correct length, color and texture desired. We encourage you to thoroughly inspect and examine the hair without cutting the zip ties or opening the bundles. The only exception to this is receiving the incorrect order.
Our Exchange policy must meet the following criteria below: NO RETURNS OR EXCHANGES ON CUSTOM MADE WIGS YOU CAN ONLY EXCHANGE BUNDLES, FRONTALS AND CLOSURES IF YOU RECEIVED THE INCORRECT TEXTURE OR SOMETHING IS WRONG WITH YOUR PURCHASE.
Requests must be made within 72 hours (3) days of receipt of your order. Please note: Federal law states you cannot return human hair products that have been used. We adhere to strict policies in regard to federal law, health regulations, and hygiene concerns. If the item is removed from the bundle and used in any visible manner, or If the product has been opened or tampered with in any way all exchange policies are voided. You can only return bundles hair must remain in the bundle and not be untied at the top. The hair must be in its original packaging and tagged. Returned packages must include a copy of the original invoice as proof of purchase. Merchandise must be physically received before a exchange can be granted. Please allow 72 hours for processing.
If you need to exchange you will receive the same item placed in the original order. Merchandise sent to us without an RMA (Return Merchandise Authorization) cannot be tracked and may be lost and in that case it will not be honored. We assume no responsibility for lost items, unauthorized returns, or items sent to the incorrect address. If you would like to exchange your product, please request an RMA within three (3) days of receipt of merchandise. Please email us to receive your RMA number and return instructions!
Returns:
Sadly, we do not cover return expenses. We recommend you use a shipping provider with a signature confirmation service, and/or insurance to protect your package. We will not be responsible for lost or non trackable packages. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Incorrect Size:
It is your responsibility to provide correct sizes when getting a custom made wig, but I do allow for the customer to send back the wig at there own expense and I will adjust the size. Due to supply and demand I am making these wigs by hand it will take up to 15 business days to receive the remade wig back, and no refunds will be given